⚠ Placeholder business details
This document still contains bracketed placeholders. Fill in your legal name, contact email, address, and governing law in src/data/site.ts before launching.
Cancelling your subscription
You can cancel anytime from Settings → Subscription → Manage Billing, or by clicking Cancel Subscription. Cancelling stops future renewal charges immediately, and you keep Pro access until the end of the period you already paid for — you are not charged again after that.
Refund window
If you're unhappy with Pro, you can request a full refund within 14 days of any charge (initial subscription or renewal) by emailing vincible.ae@gmail.com with the email address on your account. Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.
Outside the 14-day window, charges are non-refundable, but you can still cancel at any time to stop future renewals as described above.
Statutory rights
Nothing in this policy limits any statutory right to a refund or cooling-off period you may have under the consumer protection law of Australia or your own country of residence — those rights apply in addition to, not instead of, the policy above.
What's covered
This policy applies to Shelved Pro subscription charges. Shelved's free tier has no cost and nothing to refund. See our Terms and Conditions for what Pro includes.
How to request a refund
Email vincible.ae@gmail.com from the address on your account, including the approximate date of the charge. We aim to respond within 5 business days.